🚚 RETURN POLICIES

We offer a 30 day returns policy for any defected or damaged items.

Due to the personalised/customised nature: and for health reasons, we do not accept any exchanges. However, we are committed to providing a honest, transparent & trustworthy service. And we will always try our best to resolve any issues. 

Business address

International House

12 Constance Street

London , E16 2DQ

Email: support@personalisedweddingmasks.com

Mobile: +44 7907 007 7279

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Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

We will send you the return address details during our communication.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 5 working days.

Late or missing refunds (if applicable)

We typically process refunds inside 48 hours. You will receive a receipt for safe keeping. If you haven’t received a refund after our processing, please refer to your bank/credit card for their typical processing times.  

If you have patiently waited and still have not received your refund, then please contact us at: support@personalisedweddingmasks.com

Shipping

To return your product, you should mail your product to the address provided.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance to guarantee delivery.

If you have any questions, please feel free to send us a message!